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Open Text - RedDot Newsletter

A Message From the CEO

When choosing a services provider to implement OpenText, Oshyn is the company you want to work with. We have implemented some of the most complex installs in the marketplace, which take full advantage of advanced features, and provide the most value to users. If you are getting anything less than ideal results from your configuration, Oshyn can help you solve the problems you are facing and maximize Open Text's performance. In addition to our full life cycle Open Text project implementation services, we offer a range of ad hoc services which may be interesting to you if you are an existing Open Text customer experiencing performance issues or are interested in enhancements such as Configuration Management and Maintenance and Support, which are outlined below. Contact us to find-out more and start getting the most of your Open Text investment.

Sincerely,

Diego Rebosio
CEO

Production Environment and Build-Out Performance-Tuning

Open Text Web Solutions and RedDot CMS customers sometimes experience performance issues such as; slow performance in SmartEdit, sluggish Delivery Server Response, instability in the production environment or Verity frequently crashing or improperly indexing pages. Too frequently, a lack of experience leads to a high risk of frequent crashes and poor performance. Oshyn offers RedDot support expertise to avoid such landmines in the development of new Open Text Web Solutions production environments. Oshyn ensures stability of your server environment and that your solution is configured optimally for high performance and availability.

Platform Upgrades

If you are using an Open Text Web Solutions or a RedDot CMS version earlier than OTWS Version10, you are missing out! If you are not using Open Text Web Solutions version 10, you are not benefiting from great new features, not to mention important bug, performance and stability updates. Version 10 improves usability for the user, allows more agile and innovative content creation, leverages Enterprise 2.0 and gives organizations more control over content creation processes. Editors now have a widget-driven homepage similar to iGoogle that is easily customizable, and new way to work with Task and Searches that promises to be faster and more intuitive.

Production Readiness Assessment

If you’re about to launch a website with Open Text Web Solutions you can benefit from Oshyn’s FREE Open Text – RedDot Production Readiness Assessment Service. We’ll help ensure your investment will pay off with high performance, a stable environment, and perform flawlessly for your end users. Oshyn’s certified RedDot specialists will conduct a 1 day assessment and provide recommendations to identify suspected instabilities and provide recommendations based on Open Text Web Solutions ‘best practices’.

Environment Sync Tool

Typically Open Text Web Solutions requires working within multiple environments. You may experience issues keeping these multiple environments in sync, particularly as you release new templates, content classes, workflows and projects. Native Open Text Web Solutions tools are normally not sufficient to keep your QA, Staging, Production and other environments synchronized with the latest code and configurations. To improve the time to release new changes and confidence in the performance of new release changes from QA to production, Oshyn developed a proprietary Environment Sync Tool. This Environment Sync tool allows you to keep your multiple environments up-to-date with the latest code and allows you to easily release them from your development environment to your test environment. Content Management and Release Management are tricky to do in Open Text Web Solutions (OTWS) or RedDot CMS and Oshyn's Environment Sync Tool is the ultimate solution.

Maintenance and Support

For marketing departments, investment in a new Content Management System is often embraced as a means to make more rapid changes to the website. In today’s competitive online marketplace, fast updates are integral. Social media, inbound marketing, changing consumer behavior and ever changing Google algorithms have sent CMO’s and their teams into online marketing warp speed. It’s not surprising that marketers are frustrated when they start requesting updates to templates or new templates for urgent marketing campaigns, only to find they’ve hit a roadblock. This is why companies outsource maintenance, QA and release of template and feature upgrades to Oshyn’s certified Open Text Web Solutions template developers. Not only do these client’s get the latest in RedDot software knowledge, they also get the latest technology industry knowledge. Engaging with Oshyn for monthly Open Text Web Solutions Maintenance and Repair services will ensure that your demanding marketing needs are met.

Template Development and Redesigns

Is the marketing team asking for new Open Text Web Solutions templates? We bet they are! In order to meet ever-changing marketing demands, templates frequently need to be updated monthly and require major updates once or twice a year. Oshyn’s Open Text Web Solutions product specialists are experts in template development. If you have an existing website on RedDot or OTWS and are planning a major refresh or redesign, Oshyn can do that without impacting current processes (content migration, major template changes, etc.) or stopping interim content edits. We understand the nature of this on-going process and hit the ground at warp speed, quickly learning each client’s specific environments to quickly deliver results. Even better, we can create customized tools that will make the lives of Content Editors much easier.